Shipfusion Blog

Order Fulfillment Services Can Enhance Customer Loyalty

As an eCommerce business owner, you probably realize the importance of the last step in reaching out to your customers – order fulfillment services. The customer had hundreds of options and he/she chose you, which makes you responsible to ensure that they get their products on time.

Most business owners are now starting to realize that order fulfillment can be the difference between a positive rating and a bad one.

Most importantly, it is more of an opportunity to leave the customer with a positive impression and benefit from it when you have their most attention.

Boost Customer Loyalty With Expert Order Fulfillment Services

There’s More Where That Came From!

When a customer chooses your company to purchase something, there is a good chance that they liked something about your brand. When you include product catalogs in the package, you are actually reminding them that there is a lot more where that came from.

However, printing catalogs isn’t easy when you consider the cost. Therefore, most online retailers consider printing brochures to include in the package. It is a much cheaper option and as effective. If you have a huge audience, you will need to do a bit of research to ensure that the products mentioned on the brochure are relevant.

Incentivize Repeat Purchases

One of the best ways to incentivize repeat purchases is by including coupons.

You can also spread coupons across different websites to provide easy access. But it is always a good option to collaborate with your order fulfillment service here. Including coupons directly in the orders helps eliminate all the fuss. Customers instantly receive a surprise when they open the package. Just remember to make them special for your customers.

Check This Out!

Every one of your customers loves a little something for free. Samples are the perfect way to introduce products to your customers. They can also be seasonal for a specific time of the year. You can include samples of the same products so that customers can share them with their family and friends.

Let’s face it; the eCommerce business environment today is rapidly growing and you need to do a lot to keep up with it.

Shipfusion sets your business on autopilot and combines flexible, reliable fulfillment with powerful, real-time technology. Shipfusion has multiple fulfillment centers across the US and Canada– making it easy to manage your eCommerce business. For more information on how to set your business on autopilot, contact one of our fulfillment specialists today.

“Part of the theme at Shipfusion is that we don't constrain our clients. We work with them as business partners, which allows them great flexibility to work with other 3PL solutions and still take advantage of Shipfusion services.”

Dean Bentley-Falcke
Senior Solutions Architect and eCommerce Specialist
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