Dedicated 3PL Account Manager for Your Brand

A 3PL account manager is the dedicated point of contact between your brand and your fulfillment provider. They're responsible for the day-to-day health of your fulfillment operation, not just fielding support tickets when something breaks. At Shipfusion, your account manager is a real person, on-site at your facility, who knows your SKUs, your packaging specs, your wholesale requirements, and the parts of your operation that can't afford to go wrong. They're an embedded part of your team who monitors performance, flags issues before they reach you, and coordinates everything from carrier escalations to custom project requests.

Shipfusion provides dedicated account managers, and it's included with every Shipfusion plan at no additional cost. Every Shipfusion client is assigned a dedicated fulfillment account manager at the onset of the relationship. There are no service tiers that gate access to account management, and no up-charge for the level of support you'd actually want.

Shipfusion's account managers are Shipfusion employees working on-site at the facility to oversee your inventory, rather than acting as a third-party support provider. They work on the warehouse floor, which means they're ready to field questions about order statuses, packaging issues, or inventory discrepancies. Shipfusion support is immediate, rather than filed and overseen later. The Shipfusion chatbot is the first line of customer support that handles ticket inquiries and responds to customer questions in four minutes or less.

Shipfusion's dedicated ecommerce fulfillment account manager handles onboarding, day-to-day operational questions, custom fulfillment requests, carrier escalations, inventory monitoring, B2B and wholesale compliance. They respond to anything that touches your fulfillment operation, flagging and resolving issues before they become disruptive problems.

At Shipfusion, there is no additional cost for Shipfusion's dedicated 3PL account manager. Unlike other 3PLs that reserve proactive account support for enterprise tiers, or charge a monthly management fee on top of fulfillment costs, Shipfusion's fulfillment support model embeds account management as part of the core service, not as a premium.

Shipfusion's average account manager typically resolves most issues within three hours. You contact your account manager directly via the channel that works best for you, and simply alert them of any situation. You'll always have the same person responding to your requests, someone who's dedicated to building a successful partnership. For smaller matters, you can also use the Shipfusion chatbot to submit a ticket and get a response in under four minutes.

Your Shipfusion 3PL account manager oversees day-to-day operational matters like inventory, order statuses, or packaging issues. They’re also a proactive partner who tackles complex situations, such as carrier escalations, compliance documentation, or large custom projects. If it touches your fulfillment operation, your account manager is the point person in the warehouse to resolve the matter faster than any remote support model can match.

Your Shipfusion account manager handles the full scope of your relationship with Shipfusion. This includes multi-location inventory coordination, cross-border compliance between the U.S. and Canada, as well as managing DTC, wholesale, and marketplace channels. As your operation grows more complex, your fulfillment support partner scales with you.

Most 3PLs don’t offer an on-site account manager at no additional cost who becomes your dedicated fulfillment partner. Our 97.9% client retention rate and 4.7-star rating across Capterra, Trustpilot, and G2 reflect what brands experience when you work with Shipfusion, which offers all three benefits to clients.