Account Managers

At Shipfusion, you're not just another number, you're our top priority. And your dedicated account manager is always just a phone call or email away.

We believe that your growth shouldn’t be held back by your fulfillment. That's why every client gets a dedicated on-site Account Manager—no upcharges, no service tiers. Just real support from someone that's always got your back, and knows your business from the ground up.

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Real people. Really on-site. Real fast solutions.

In the world of ecommerce, speed and customer satisfaction make or break your DTC brand’s reputation. With Shipfusion’s dedicated on-site account managers, your business gets proactive support that’s all about ensuring every order is shipped out smoothly to keep your customers happy.

Your dedicated Account Manager is ready to tackle any fulfillment challenge, armed with the tools and insights to ensure smooth operations and seamless communication every step of the way.

How Our Account Managers Set Us Apart 

Dedicated Account Manager

Every client, every time. No upcharge, no service tiers.

Rapid Response

Get answers in 4 minutes or less, with most tickets resolved in under 3 hours.

Customer Satisfaction, Proven

With a 99% retention rate and 4.7-star rating on Capterra, Trustpilot, and G2, our clients’ experiences speak for themselves.

Long-Term Partnership

We’re as fired up about your success as you are, providing proactive insights that keep your business growing.

Customers

Don't just take our word for it

Read what our customers say about us.

“Shipfusion has been an invaluable partner in our growth, providing exceptional support and reliability every step of the way. Our Account Manager and the entire team go above and beyond to ensure our needs are met with efficiency, precision, and care. Their dedication to seamless operations and timely solutions makes scaling effortless, giving us the confidence to focus on expanding our business. We truly value this partnership and look forward to continued success together."
Shaina Rainford
CEO & Founder, Bask & Lather
“We’ve really loved moving to Shipfusion. Day to day became significantly easier—I went from constant warehouse work to just a couple hours a week. Billing attaches costs directly to each order and we can export it, which changed the game for us.”
Dan Van Sistine
Sr. Sales & Distribution Manager, Word on Fire
“As we’ve gotten to know the team, they operate like an extension of ours. Having a single accountable contact makes decisions straightforward and keeps projects moving. We’ve learned you don’t want the cheapest—you want the partner who gets you where the business needs to go. With Shipfusion we’re on the same page and the team moves fast when we need it.”
Tim Conroy
Director of Supply Chain, Zero Acre
"I can't say more good things about ShipFusion! The UI is super easy to use and the support staff there is excellent and super responsive. They get the shipments out very quickly and also the rates are extremely reasonable. So happy I found them!"
Tammy Rant
Founder & CEO
"We needed a partner who would step it up. Shipfusion felt more organized and communicative from day one. We have fewer problems, our Amazon projects are smoother, and the platform is easier to navigate."
Kenzie Beukes
Director of Operations, Wellnesse
“Shipfusion was able to handle around 10,000 orders a day across all of our fulfillment locations. It was a time of extremely high volume, and shipping and Shipfusion got through it without a glitch.”
Krystal Daniel
Senior Operations Manager, TUSHY

When an issue pops up, get it solved fast.

Our on-site team averages under 3 hours for resolutions, with a 100% satisfaction rate on support tickets. No excuses or delays, just real responsiveness for your brand.

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How Our Account Managers Help Clients Succeed

Alabaster

How Alabaster handled 135% Growth on TikTok Shop

As their business grew, so did the logistical challenges. Shipfusion helped Alabaster scale with seamless fulfillment and their dedicated Account Manager who provided personalized support ensuring smooth operations.

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Kettle & Fire

How Kettle & Fire reduced order turnaround time by 25%

With Shipfusion's reliable fulfillment and their hands-on Account Manager, Kettle & Fire streamlined operations and delivered excellence at scale.

Kettle and Fire Order Fulfillment

Swirly Curly 

How Swirly Curly Scaled Order Volume While Maintaining 99.9% accuracy

SwirlyCurly scaled effortlessly with Shipfusion’s seamless fulfillment and personalized guidance from their dedicated Account Manager.

Swirly Curly case study
Get started with Shipfusion

Ready for a fulfillment partner that’s all-in on your success?

Connect with us, and let’s keep your brand growing, without the hassle.