Ecommerce Returns Management

Our reverse ecommerce fulfillment center logistics program allows our clients to run an effective ecommerce returns process, customized for each client based on your specific needs and desired customer experience.

reverse logistics returns management ecommerce program

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Comprehensive Returns Process

Shipfusion’s ecommerce returns management is able to support a full returns process for each client, tailored to your specific needs and desired outcome. Our advanced reporting on returns gives you important data analytics to constantly adjust your returns strategy and ensure the correct balance towards restocking inventory, customer experience, and financial impact. We are able to provide custom return labels for end customers or integrate with other return providers via API.

Third-Party Ecommerce Return Management Applications

Shipfusion is integrated with all major returns providers. This ensures all generated returns are migrated into the Shipfusion software and can be matched by tracking number or customer name once the return is received at a Shipfusion ecommerce fulfillment warehouse.

Third party ecommerce returns management applications

Handling Returned Product to the Ecommerce Fulfillment Center

  • Shipfusion will follow product instructions to check the item for refund or exchange purposes
  • Shipfusion’s ecommerce fulfillment warehouse team can send detailed photos of the returned product
  • Shipfusion can arrange for charity pickup through our network of trusted partners
  • Shipfusion can safely destroy and discard unsellable products
ecommerce returns and reverse logistics

Return FAQs

What is the timeline for a return from the eCommerce Fulfillment Center?

Shipfusion will process a return within 72 hours. 

What is the cost of Shipfusion’s returns program?

We offer tailored and customizable programs to meet each of our client’s needs.

What other channels can Shipfusion’s return software plug into?

Shipfusion’s returns software can easily integrate with any ecommerce sales channel.

Shipfusion ecommerce returns and reverse logistics

Top Features of Ecommerce Returns Management


Don't just take our word for it

Read what our customers say about us.

“TUSHY is so grateful that Shipfusion was able to accommodate us during that crazy Q4 season, they were able to handle around 10,000 orders a day across all of our fulfillment locations. It was a time of extremely high volume, and shipping and Shipfusion got through it without a glitch.”
Krystal Daniel
Krystal Daniel


“We were able to expand our business to over 31 new countries across the globe, all while cutting our domestic shipping costs by 19%.”
Shipfusion fulfillment testimonial by Rockwell Razors
Gareth Everad

Rockwell Razors

“My company has been working with Shipfusion for about a year now. Their technology is impressive and intuitive, their customer support is responsive (they have a live chat feature that our team has used for urgent requests) and their fulfillment is quick. We're looking forward to continuing to grow with them.”
Matt Ruggieri


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