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Shipfusion vs Shipwire: 

Which 3PL is Right for Your Business?

Both Shipfusion and Shipwire are 3PL providers, but Shipfusion has dedicated on-site Account Managers that become a true extension of your business, in addition to lot tracking, real-time inventory management, and robust reporting and analytics. 

Compare Shipfusion and Shipwire’s fulfillment accuracy, scalability, and personalized support to help make the best choice.

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Compare Shipfusion and Shipwire

Features
Shipfusion
Shipwire
Warehouse Network
✅ Fully owned warehouse network across North America staffed by Shipfusion Employees
⬜️ 120 global warehouses from a network of partners, making an inconsistent and flawed fulfillment system.
Support
✅ Dedicated in-house Account Manager and Support teams.

NPS score of 86.
❌ Reviews indicate the company does not respond to customer service tickets promptly. The frontline support team handles inquiries that users find unhelpful due to a lack of client knowledge. They can forward you to specialized support; however, it is difficult to reach these members.

No NPS score available.
Scalability
✅ Built to handle rapid growth and high order volumes without service interruptions.
❌ Reviews indicate a common issue of lost and damaged packages/inventory and inaccurate order fulfillment. Shipwire also struggles to fulfill orders during busy periods, leaving clients in the dark.
Software
✅ Shipfusion 360 is a robust, intuitive portal offering real-time inventory tracking and analytics.
✅ Cloud-based platform that provides real-time information and control of inventory and orders.

❌ Reviews indicate an issue with the data syncing, leaving brands out of stock and with inaccurate inventory levels.
Billing
✅ No hidden fees - ever. Get fully itemized billing for every service so you can see exactly what you’re paying for.
❌ Reviews indicate a common issue of unwarranted and exorbitant fees placed on clients. Users also find prices increase, which don’t align with competitors. Additionally, there have been issues of warehouses suddenly closing or relocating, and clients are burdened with the cost of moving stock in a short period of time or else it will be destroyed.
Integrations
✅ Integrations with all major ecommerce platforms and tools.
✅ Directly integrates with ecommerce platforms and marketplaces, along with 200+ ecommerce connectors.
Verticals
✅ Specializes in DTC brands, health & wellness, supplements, food & beverage, cosmetics, and CPG.
✅ High demand ecommerce brands from various industries, including apparel & fashion, consumer electronics, food & beverage, health & beauty, and CPG.
Customization
✅ Flexible fulfillment solutions tailored to unique brand needs, including custom packaging and shipping rules.
❌ Provides custom solutions in select facilities for a customization fee. Services include custom kitting, packaging, and shipping; however, branded packaging is limited to brands with a minimum of 4,000 orders per month per site.

Reviews indicate that users find limited customization capabilities for the software, making it not an ideal fit for businesses with complex and unique requirements.
Lot Tracking
✅ Provide lot tracking.
❌ No information available.
Temperature Control
✅ Temperature-controlled warehouse space.
✅ Temperature-controlled warehouse space.
Cold Chain Shipping
✅ Provide cold chain shipping.
❌ No information available.
FDA Registration
✅ All warehouses are FDA-registered.
✅ FDA-registered facilities.
SQF Approval
✅ SQF Approved.
❌ No information available.
Health Canada Approval
✅ Canadian warehouse is Health Canada Approved.
❌ No information available.

Get Your Custom Pricing

Save money on fulfillment while getting the best customer service and performance in the industry.

When to Choose Shipfusion

Shipfusion is ideal for ecommerce businesses that:

  • Need a partner who can scale with their growth and handle spikes during peak seasons.
  • Require customized fulfillment solutions for unique product or brand requirements.
  • Want advanced tools like real-time data access for inventory forecasting.
  • Value personalized, dedicated support to solve problems fast.

When to Choose Shipwire

Shipwire is best suited for:
  • Businesses comfortable with shared support members and long wait times.
  • Companies looking for standardized processes and tools.
  • Companies that prioritize basic fulfillment functions over advanced inventory accuracy.
  • Businesses that can tolerate fulfillment inconsistencies and don’t require peak-season reliability.

You're in good company

Why Fast-Scaling Ecommerce Brands Choose Shipfusion

Shipfusion goes beyond being a fulfillment provider—it’s a growth partner. With a proven track record of helping brands thrive during high-stakes seasons like BFCM, Shipfusion focuses on accuracy, scalability, and custom fulfillment solutions for your brand. 

You deserve more than a fulfillment partner that disappears when things go wrong

With Shipfusion, you get real support, accurate fulfillment, and pricing that doesn’t change overnight, because your brand’s success is our bottom line.

FAQ

Which 3PL offers better customer support?

Shipfusion doesn’t believe in one-size-fits-all support. That’s why every client gets a dedicated on-site account manager with no extra fees and no service tiers—just a real partnership from someone who knows your brand inside and out.

At ShipWire, frontline support handles all inquiries through phone and email, and may require them to contact specialized teams for specific inquiries. The support team may take days to respond to urgent requests and struggle to connect customers with the specialized teams they need. 

 

Which 3PL is better for scaling brands?

Big launch? Busy season? Rapid growth? No sweat. Shipfusion’s scalable tech and fulfillment network give you the infrastructure to handle it all, without compromising performance.

Shipwire struggles to provide clients with a seamless fulfillment experience, with inaccurate, damaged, lost inventory and packages, to slow order fulfillment. Shipwire’s clients are left with thousands of dollars worth of damages and angry customers on its plate.

Is Shipwire safe for food, beverage and supplement storage?

At ShipWire, facilities are FDA-registered with temperature-controlled warehouse space, but without SQF or Health Canada certifications, and no cold chain shipping, your products may not stay compliant or travel safely.

With Shipfusion, your food and beverage products are stored in regulatory-compliant warehouses. Our North American fulfillment centers are Safe Quality Food (SQF) approved and FDA-compliant. Additionally, our warehouses follow Good Manufacturing Practices (GMP) and are Health Canada certified. Coupled with our cold-chain shipping and advanced lot tracking, your products are guaranteed to maintain their quality and integrity from warehouse to doorstep.

What is ShipWire's pricing structure?

The following information is an estimate based on public information. Any other associated shipping costs are not publicly available.

  • Setup, Storage, Receiving, and Packing: No fee
  • Monthly Subscription: $30
  • Pick Fee: First pick fee begins at $2.85, and additional picking for the first 50 orders is $0.95 per item. The next 50 orders incur a $2.25 picking fee and $0.75 for each additional pick
  • Inserts: $0.20 per insert (flyers, marketing materials, or inner packaging)
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