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Shipfusion vs ShipMonk: 

Which 3PL is Right for Your Business?

Both Shipfusion and ShipMonk are 3PL providers, but Shipfusion has dedicated on-site Account Managers that become a true extension of your business, in addition to lot tracking, real-time inventory management, and robust reporting and analytics. 

Compare Shipfusion and ShipMonk’s fulfillment accuracy, scalability, and personalized support to help make the best choice.

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Compare Shipfusion and ShipMonk

Features
Shipfusion
ShipMonk
Warehouse Network
✅ Fully owned warehouse network across North America staffed by Shipfusion Employees
✅ ShipMonks locations include 12 owned and operated fulfillment centers spanning North America, the UK, and Mainland Europe.
Support
✅ Dedicated in-house Account Manager and Support teams.

NPS score of 86
⬜️ On-site customer support, dedicated account managers. ShipMonk reviews indicate that customer service is subpar. Uses a ticketing system for general customer service agents, with replies taking days and minimal resolution.

No NPS score available.
Scalability
✅ Built to handle rapid growth and high order volumes without service interruptions.
❌ ShipMonk warehouses claim to handle increasing business volume and growth. ShipMonk reviews indicate a common issue of losing SKUs, costing brands serious money and business. General lack of accountability and reimbursement from ShipMonk.
Software
✅ Shipfusion 360 is a robust, intuitive portal offering real-time inventory tracking and analytics.
✅ Self-built platform that is built for customer scale. Order, inventory, shipping and warehouse management with real-time data.
Billing
✅ No hidden fees - ever. Get fully itemized billing for every service so you can see exactly what you’re paying for.
❌ Tiered pricing model based on monthly order volume. ShipMonk reviews indicate unaddressed hidden fees and costs, with reports of price gouging. Customers are frequently absorbing the cost of losses due to ShipMonk’s lack of accountability and claim-filing process.
Integrations
✅ Integrations with all major e-commerce platforms and tools.
✅ 75+ integrations with popular e-commerce solutions.
Verticals
✅ Specializes in DTC brands, health & wellness, supplements, food & beverage, cosmetics, and CPG.
✅Specializes in DTC, B2B, and retail fulfillment across various industries including apparel & accessories, beauty & personal care, electronics, food & beverage, gifts & novelty items, health & nutrition, home & garden, sports & outdoors, toys & games and pet products. Built for businesses shipping 500+ orders a month
Customization
✅ Flexible fulfillment solutions tailored to unique brand needs, including custom packaging and shipping rules.
✅ ShipMonk’s Customization Suite offers personalized fulfillment services including branded packaging, marketing inserts, gift notes, kitting and bundling.
Lot Tracking
✅ Provide lot tracking.
⬜️ Provides lot tracking upon request.
Temperature Control
✅ Temperature-controlled warehouse space.
⬜️ Three US facilities (Nevada, New Jersey, and Texas) offer climate control areas.
Cold Chain Shipping
✅ Provide cold chain shipping.
✅ Provide cold chain shipping.
FDA Registration
✅ All warehouses are FDA-registered.
✅ All US warehouses are FDA-registered.
SQF Approval
✅ SQF Approved.
❌ No information available.
Health Canada Approval
✅ Canadian warehouse is Health Canada Approved.
❌ No information available.

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Save money on fulfillment while getting the best customer service and performance in the industry.

When to Choose Shipfusion

Shipfusion is ideal for ecommerce businesses that:

  • Need a partner who can scale with their growth and handle spikes during peak seasons.
  • Require customized fulfillment solutions for unique product or brand requirements.
  • Want advanced tools like real-time data access for inventory forecasting.
  • Value personalized, dedicated support to solve problems fast.

When to Choose ShipMonk

ShipMonk is best suited for:

  • Businesses that don’t prioritize fast fulfillment times.
  • Companies that don’t require immediate or personalized customer service.
  • Businesses that are comfortable with a tiered pricing model and the potential for additional fees, while absorbing the costs of fulfillment errors or losses.
  • Companies that operate without strong safeguards against inventory misplacement or loss.

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Why Fast-Scaling Ecommerce Brands Choose Shipfusion

Shipfusion goes beyond being a fulfillment provider—it’s a growth partner. With a proven track record of helping brands thrive during high-stakes seasons like BFCM, Shipfusion focuses on accuracy, scalability, and custom fulfillment solutions for your brand. 

Curious to see Shipfusion in action?

Shipfusion has helped DTC brands to:

Reduce order turnaround times by 50%

Swirly Curly cut down on fulfillment times while maintaining 99.9% order accuracy.

Save over 90% in costs and reclaim 15 hours a week 

Word on Fire created new efficiencies
with Shipfusions custom fulfillment strategy 

Reduce order shipping times by 20%

Revant Cosmetics reduced shipping times while saving on shipping costs

FAQ

Which 3PL offers better customer support?

At Shipfusion, support isn’t outsourced or ticket-based. You get a dedicated account manager who knows your business, picks up the phone, and sticks with you every step of the way.

ShipMonk offers support through a ticketing system and account managers, but without a true sense of urgency. Responses can take days, and with multiple people handling a single issue, the result is often confusion, delays, and inconsistent answers, leaving you without the clarity or confidence you need.

Which 3PL is better for scaling brands?

Scaling fast? Shipfusion’s robust platform and flexible fulfillment solutions are built to move with you. From peak season surges to multi-channel growth, you’ll get the real-time data and responsive support to stay one step ahead.

ShipMonk often falls short on its promised SLAs (especially during peak shipping season), leading to delays, damages, and missing orders. When things go wrong, it’s the client who is left picking up the pieces and paying the price in both time and money.

Is ShipMonk safe for food, beverage and supplement storage?

All of ShipMonk’s US facilities are FDA registered, but they are not SQF-certified or Health Canada approved. 

With Shipfusion, your food and beverage products are stored in regulatory-compliant warehouses. Our North American fulfillment centers are Safe Quality Food (SQF) approved and FDA-compliant. Additionally, our warehouses follow Good Manufacturing Practices (GMP) and are Health Canada certified. Coupled with our cold-chain shipping and advanced lot tracking, your products are guaranteed to maintain their quality and integrity from warehouse to doorstep.

What is ShipMonk's pricing structure?

The following information is an estimate based on public information. Any other associated shipping costs are not publicly available.

  • Setup Fee: No setup fees
  • Storage Fees: Cost is based on cubic feet of storage used per month
    • Small bin is $1/month
    • Medium bin is $2/month
    • Large bin $3/month
    • X-large bin $4/month
    • Pallet is $25/month
  • Pick & Pack: First pick fee begins at $3, with additional pick fees starting at $0.75, which decreases as the order volume increases.
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