Knowledge Base

Portal V2: Product Customs Information

Summary: In order to be able to ship goods internationally, they must be declared with customs of the destination country; declaring the goods is also required when shipping to domestic military/territory addresses. All scenarios are captured electronically when generating the shipping label with any carrier and in order to declare the correct data, a product’s customs information must be available. 

At Shipfusion, we require the product’s HS code, Product Description and Country of Origin to be cataloged in our system in order to generate shipping labels seamlessly. 

What happens if I don’t submit customs information for my products?

If customs information is missing for a product and they are in orders that need to be shipped internationally, to military addresses or addresses in US territories, the orders will be automatically placed into internal review and our team will need to move them to On Hold until customs information for the products have been entered by the merchant. To avoid fulfillment delays as such, get ahead and record the customs information in Shipfusion upon Product creation or import.

How to enter customs information in Shipfusion’s customer portal

  1. Go to Products > Manage Products
  1. On the right side of the product, click Actions > Edit
  1. A popup window will appear to Edit the Product. In that window, there is a Customs Information section and required fields to fill in
  1. Once the Customs Information has been entered, click Save at the bottom of the Edit Product window.