Knowledge Base

How To Understand Tracking

  1. Log into your account here
  2. From the Menu bar select Manage Shipments, then change the Show field to Shipped
  3. You should see a list of recently shipped shipments – locate the shipment you wish to view tracking for, and select the carrier icon beside the tracking number
  4. This will open a new window to the carrier’s website, providing your tracking information
  5. If you are using DHL/USPS the different statuses during the packages journey to the customer you will see and what they mean are:
    • Package Information Received
      • ELECTRONIC NOTIFICATION RECEIVED: YOUR ORDER HAS BEEN PROCESSED AND TRACKING WILL BE UPDATED SOON
      • ELECTRONIC SHIPPING INFO RECEIVED
      • EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER
    • Package Accepted By The Carrier
      • PICKED UP BY SHIPPING PARTNER
    • Package is In Transit – Arrived at Waypoint
      • ARRIVAL DESTINATION DHL ECOMMERCE FACILITY
      •  ARRIVED AT FACILITY – PARTNER
      •  ARRIVED AT LOCAL DISTRIBUTION CENTER
      •  ARRIVED AT TERMINAL LOCATION
      •  ARRIVED USPS SORT FACILITY
      •  PACKAGE RECEIVED AT DHL ECOMMERCE DISTRIBUTION CENTER
      •  PROCESSED
    • Package is In Transit – Departed Waypoint
      • DEPARTED FROM FACILITY
      • DEPARTED FROM LOCAL DISTRIBUTION CENTER
      • DEPARTED FROM TRANSIT FACILITY
      • DEPARTED TERMINAL LOCATION
      • DEPARTURE ORIGIN DHL ECOMMERCE FACILITY
      • DEPART USPS SORT FACILITY
      • EN ROUTE
      • EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER
      • PROCESSED AT LOCAL DISTRIBUTION CENTER
      • PROCESSED AT TRANSIT FACILITY
      • PROCESSED SORT FACILITY
      • PROCESSED THROUGH SORT FACILITY
      • PROCESSING COMPLETED AT ORIGIN
      • SHIPMENT WAS PROCESSED AT DESTINATION SORTING HUB
      • TENDERED TO DELIVERY SERVICE PROVIDER
    • Package is In Transit – Departed international Transit Center
      • ARRIVED AT TRANSIT FACILITY [DESTINATION COUNTRY]
      • ARRIVED AT TRANSIT FACILITY [DESTINATION COUNTRY – TRACKING UPDATES MAY END HERE, WILL BE DELIVERED SHORTLY]
      • ARRIVED AT TRANSIT FACILITY [TRANSIT COUNTRY]
    • Package is Preparing to Depart to Country of Destination
      • MANIFESTED FOR OUTBOUND TRANSPORTATION
    • Package Has Departed from Origin Country 
      • DEPARTED FROM EXPORT FACILITY
      • IN TRANSIT TO DESTINATION COUNTRY
      • PROCESSED AT EXPORT FACILITY
    • Package has Arrived at Country of Destination
      • ARRIVAL AT DESTINATION COUNTRY
      • ARRIVAL AT DESTINATION COUNTRY – END OF TRACKING, DELIVERY SHORTLY
      • ARRIVAL IN COUNTRY [DESTINATION COUNTRY]
      • ARRIVAL IN COUNTRY [DESTINATION COUNTRY – TRACKING UPDATES MAY END HERE, WILL BE DELIVERED SHORTLY]
    • Package has Arrived at Customs
      • ARRIVED AT CUSTOMS
      • HELD AT CUSTOMS
    • Package has Cleared Customs
      • ARRIVED AT EXPORT FACILITY
      • CLEARED CUSTOMS
    • Package has Arrived at Destination Terminal
      • ARRIVAL AT POST OFFICE
      • ARRIVED AT DELIVERY TERMINAL
      • ARRIVED AT PICKUP POINT
      • PROCESSED AT DELIVERY TERMINAL
    • Package is Out for Delivery
      • OUT FOR DELIVERY
    • Package Has Been Delivered
      • DELIVERED
      • DELIVERED [FRONT DOOR/PORCH]
      • DELIVERED [IN/AT MAILBOX]
      • PICKED UP BY CONSIGNEE
  6. Here are the common issues some packages will encounter:
    • Returned to Sender
      • PACKAGE REFUSED BY CUSTOMER
      • NO ONE HOME DURING TIME OF DELIVERY
      • INCORRECT OR INSUFFICIENT ADDRESS
      • UNABLE TO DELIVER AFTER MULTIPLE ATTEMPTS
    • Missent
      • THE PACKAGE HAS BEEN SENT TO THE WRONG DISTRIBUTION CENTER OR POST OFFICE
    • Shipment on Hold
      • MISSING DOCUMENTATION
      • MISSING CUSTOMS INFORMATION
    • Exceptions
      • DAMAGE TO SHIPMENT
      • WEATHER ISSUES CAUSING A DELAY
      • SIGNATURE NOT RECEIVED
      • CUSTOMS DELAY
      • HOLIDAY DELAY
      • DAMAGED OR MISSING LABELS
    • Dead Letter 
      • ADDRESS IS INCORRECT
      • ADDRESS IS UNDELIVERABLE
      • LABEL IS NO LONGER LEGIBLE

Please note that the Support team at ShipFusion cannot update tracking – this is done entirely by the carriers themselves, and is dependent on a number of factors (when the package is scanned, how long it takes the data to upload to their servers, if there are network outages, and so forth).