Returns

Our reverse logistics program allows our clients to run an effective returns process, customized for each client based on their specific needs and desired customer experience.

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Shipfusion’s Comprehensive Returns Process 

Shipfusion is able to support a full returns process for each client, tailored to their specific needs and desired outcome. Our advanced reporting on returns gives clients important data analytics to constantly adjust their returns strategy and ensure the correct balance towards restocking inventory, customer experience, and financial impact. We are able to provide custom return labels for end customers or integrate with other return providers via API.

Returns Features

Customer Experience

Quickly generate shipping labels for the returns process.

Push Notifications

Customers will be notified when merchandise is returned.

Product Insights

Determine your return rates, help plan manufacturing order schedules to reduce overhead storage.

Reduce Your Bottom Line

Minimize costs of expired or discontinued products, match other supply demands, and increase your profit margin.

Third-Party Return Applications

Shipfusion is integrated with all major returns providers. This ensures all generated returns are migrated into the Shipfusion software and can be matched by tracking number or customer name once the return is received at a Shipfusion warehouse.

Handling Returned Product

  • Shipfusion will follow product instructions to check the item for refund or exchange purposes
  • Shipfusion’s warehouse team can send detailed photos of the returned product 
  • Shipfusion can arrange for charity pickup through our network of trusted partners 
  • Shipfusion can safely destroy and discard unsellable products

Return FAQs 

What is the timeline for a return?

Shipfusion will process a return within 72 hours. 

What is the cost of Shipfusion’s returns program?

We offer tailored and customizable programs to meet each of our client’s needs.

What other channels can Shipfusion’s return software plug into?

Shipfusion’s returns software can easily integrate with any eCommerce sales channel.

Is Shipfusion right for you?

  • Our scalable capacity makes it easy to meet fluctuating demand
  • Our hands-on onboarding team helps build and test integrations
  • View order data across every channel as it populates in real time
  • Our triple-check system is applied to every order to ensure accuracy

What our customers are saying..

“Shipfusion has completely changed our entire returns management process. I couldn’t imagine working with anyone else.”

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Mikaella Go, Co-Founder
Vessi

“Shipfusion is one of the best things that’s ever happened to us, and I would highly recommend them to anyone.”

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Dr. Peter Dobias, Founder
Dr. Dobias Natural Healing

“ We have doubled in sales every year since we partnered with Shipfusion.”

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Hilary Chan, Director of Operations
Province Apothecary