Business owners, who’ve spent their lives trying to make their in-store shopping experience flawless, are now completely reimagining it with their online order fulfillment process.
As managing online orders shares practically no common grounds with physical stores, eCommerce business owners are always looking to outdo the competition in this dynamic environment.
Optimize Your Order Fulfillment Process
Even though the order fulfillment process may vary dramatically, being aware of a few simple things can help you identify your order fulfillment is on the right track.
Not just warehouses and suppliers; here, we’re talking about complete end-to-end visibility. At present, what is the degree of visibility you have in your order handling, supplier catalog and inventory?
Are your suppliers low on a particular stock? Why not update this on the website as well? Has an order placed last week not yet been delivered? Let the customer know. This is exactly what our software helps organizations achieve.
Informing customers in real time will allow you to manage their expectations and improve experience.
With the fiercely growing competition, online shoppers now expect their orders to be delivered in under two days. At the same time, many of them are ready to pay extra for same day or overnight deliveries.
Practically, business owners can reach shoppers within these stringent windows, by:
- Shipping all products by air. Although customers will get their products the next day, businesses will suffer substantially, in terms of costs.
- Have warehouses located strategically close to your customers. This will ensure everyone receives their orders the next day. This will also allow you to work with low cost order shipping options.
The most realistic way to meet customer expectations is to partner with a third party service provider.
At ShipFusion, we have distribution centers located strategically across the US and Canada to reach out to target markets within the expected time windows.
Make The Returns and Refunds Easier
At times, even the best order fulfillment plan wouldn’t work like you expect. A good number of orders will come back in the form of returns and many customers will demand returns. This points to one thing: you need a streamlined reverse logistics plan.
Make sure you spell out your return and refund policies across all web pages. Make use of policies like 30-day returns, zero restocking fees and free of cost return shipping.
Even though there are plenty of other things including these that make a ‘good’ order fulfillment process, the easy way out is letting us take over.
We offer a number of features like software integration with your cart and also handle your warehousing needs effectively.
Shipfusion sets your business on autopilot and combines flexible, reliable fulfillment with powerful, real-time technology. Shipfusion has multiple fulfillment centers across the US and Canada– making it easy to manage your eCommerce business. For more information on how to set your business on autopilot, contact one of our fulfillment specialists today.