From a customer’s initial visit to an online store to delivery at their doorstep, order fulfillment strategies are vital to business success.
In this competitive landscape, you as an online business need to ensure that the customer journey is smooth. Even minor glitches can quickly drive a customer away.
According to Gartner, around 89 percent of businesses compete to provide better customer satisfaction. It will become a key differentiator for brands in the years to come.
Order Fulfillment Strategies for Businesses
Use Analytics Tools
Taking orders manually has become a thing of the past. Today, more and more businesses are leveraging the power of software technology.
This means that they have massive amounts of data at their disposal—data that can be analyzed to make smarter decisions.
From better understanding customer preferences to forecasting future labor needs, you can employ analytics tools for enhanced efficiencies.
Choose Better Order Fulfillment Software to Manage Increased Demands
As mentioned above, providing good customer experience is of utmost importance. At times of increased demands, businesses need to ensure that the efficiency levels do not suffer.
This can be done by choosing a reliable software solution. From managing inventory to integrating different sales channels, it should have comprehensive features.
Provide Training to Your Staff
As a business, you need all your staff to be working at full productivity. This is the reason each member of your team should be trained in important areas of your operation.
They should understand the technical aspects of your order fulfillment process. This cross-training will not only help you save on labor costs, it will also make your staff feel self-sufficient.
Focus on Last-Minute Order Delivery
Today’s customers have become impatient in more ways than one. They not only want their items delivered at reasonable costs, they also want them quickly.
Last-minute delivery can be a differentiating factor. You might want to invest in an automated storage and retrieval system (AS/RS). This can significantly reduce your order delivery times.
Enhance Order Accuracy
Customers are not going to be impressed if you deliver wrong orders to them. With so many competitors, it will become almost impossible to retain them.
Ensuring order accuracy can allow you to save costs of reverse logistics and can help you enhance customer satisfaction. The software technology can help you in this regard.
Shipfusion sets your business on autopilot and combines flexible, reliable fulfillment with powerful, real-time technology. Shipfusion has multiple fulfillment centers across the US and Canada– making it easy to manage your eCommerce business. For more information on how to set your business on autopilot, contact one of our fulfillment specialists today.